Salesforce UI/UX Case Study

The primary goal of this project was to design a unified interface for enterprise customer service agents in the Energy & Utilities sector. The interface centralizes complex data—billing, usage, cases, and assets—enabling faster decision-making and first-call resolution.
The Salesforce Account 360 View was designed to address key inefficiencies in enterprise customer support. It consolidates disparate systems—billing, usage, assets, service, and more—into one seamless interface tailored for agent efficiency.
The Salesforce Account 360 View consolidates all customer-related data into a single, intuitive interface.
It empowers agents with quick access to billing, service history, and actionable insights—boosting resolution speed and customer satisfaction.